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Privacy Policy - this should be read in
conjunction with our Terms of Use
By accessing our site or using the functionality and options offered within
the site, you agree to the terms of use and our privacy policy, as outlined
below. IF YOU DO NOT AGREE to these terms of use or our privacy policy,
please do not access or use the site.
We reserve the right to change from time to time and at our sole discretion
our terms and conditions for the use of the site and our privacy policy.
It is important you read the following information, this explains how your
data will be used.
Disclosure & Use Of Your Information
If you complete our application form, we pass your enquiry to one or more
Credit Brokers
Credit Brokers
If you have applied to a credit broker they will use the information you
have provided to:
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Process the application you have made;
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Make, or cause a search to be made, at a credit
reference agency (see the note further on) - this search will be shown
in any other searches which are made in connection with applications
made by yourself and other members of your household. The disclosure of
multiple searches may adversely affect your credit profile and may make
credit harder for you to obtain.
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We have relationships with finance brokers who have built up an enviable range
of contacts with many banks, building societies and financial
institutions. We can help you find the most competitive
bad credit personal loan
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The broker may also use the information:
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To offer you other products which they make
available;
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To pass your details on to a lender or lenders they
feel may be willing to lend you money;
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To pass on your details to another broker, if your
broker is not able to arrange finance for you;
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To write to you in the future with a view to
offering you products they feel may be of interest to you;
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To pass your details to another broker in the future
with a view to them offering you products they feel may be of interest
to you;
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To permit access to your information by the FISA or
other regulatory bodies to ensure that the broker is processing
information correctly and complying with regulatory requirements.
The broker may keep the information for several years.
You can ask for the information not to be used to offer you other products.
Any other broker or lender to whom the information is passed during
processing your application may use it in the same way. Every company or
person who processes or keeps data has a duty to keep that information up to
date and accurate.
Lending Companies
Use of information when application is being processed.
Lenders to whom the application is passed will make wider use of the
information than the broker. If you have received any lender documents, they
should include a statement telling you what they will do with the
information, or telling you where to look to find out what use they will
make of it. This statement will usually be near any signature box, or
clearly placed on the front page. If the information is not by the signature
box there may be an 'information padlock' sign (like the one above) drawing
your attention to where the information is.
Almost all lending companies will check the information supplied on loan or
mortgage applications with data held by credit reference agencies. Every
time a search is made it is recorded by the agency and disclosed to other
organisations on any later searches. Lenders will use the information
obtained in the credit reference search to help them assess the application
and they may use the result of any search in a credit scoring system.
A credit scoring system is a system by which points are given for various
factors like your age, your job or even for information obtained from a
credit reference agency, such as how you have repaid previous or existing
credit. Lenders use different methods of scoring depending upon their
interpretation of the importance of different factors and the level of risk
they are willing to accept.
You should be told if a lender is going to use a credit scoring system.
The lender may check your details with the credit reference agency or with
other agencies (see below - other agencies) to satisfy itself that all the details
on the application are true, and that the application has really been made
by you. If it suspects information is false or inaccurate it may report it
to a fraud prevention agency. Please ensure the information you give is true
as lending companies will check with fraud prevention agencies and if you
give false or inaccurate information, and the lender suspects fraud, it will
record this.
NOTE - OTHER AGENCIES SEARCHED
As well as the credit reference agencies, there are agencies dealing
specially with the checking of application details to identify possible
fraud. This is a protection for honest applicants, although it can sometimes
cause delays. Details of these other agencies, and a brief outline of their
purpose, are given further on in this text.
Nobody has a right to receive a loan. Loans are always granted at the
discretion of the lending company.
What if my loan application is not accepted?
Sometimes a lender may not wish to lend. This may be for a number of
reasons.
The lender may think you cannot afford the loan. If it is a secured loan,
your property may not be of sufficient value.
A lender does not have to tell you exactly why you have been refused a loan
but you can ask them for the name and address of any credit reference agency
used and they will supply this information free of charge.
If you are refused credit because of a computerised credit scoring system
you can ask the lender for an explanation of how their credit scoring works
(this applies only if the decision has been made on the basis of a
computerised system alone.)
The lender may charge a small fee for providing this information, You also
have the right to require a personal, non automated, review of the decision.
Use of information once a loan has been made
All lending companies keep information about their customers in their own
records. This will include all the initial information given by you, and
extra information about how your account has been run and any other dealings
between you and the lender.
Lenders will record the conduct of any loan throughout its duration,
including how punctually the payments are made and other information, with
one or more of the credit reference agencies. This enables them, and others
to make decisions about credit and credit-related services for you and
members of your household including decisions on motor and household credit,
life and other insurance proposals and insurance claims.
Information may also be provided to the other agencies mentioned further on.
These will help lenders and other subscribers to those agencies to trace
debtors, recover debt, prevent fraud and to check your identity to prevent
money laundering. In particular, any difference between the information
given by you or your broker and any later information discovered by the
lender is likely to be noted.
Lenders may also use your information for statistical analysis about credit,
insurance and fraud. This may be done by them or by third parties contracted
to do the work by them. If they use a contractor, they are obliged to ensure
that your data is properly secure. Many lenders will also need to give
information about you and your account to their bankers, other providers,
insurers and re-insurers of funding for their lending or any other product
they have offered to you.
If your broker or lender intends to use your information for any purposes
not included above, it will explain this in its documents.
Brokers and lenders are under a legal duty to keep all the information they
hold accurate and up to date.
Credit Reference Agencies
The two main credit reference agencies are:
Equifax PLC
PO Box 1140
Bradford
BD1 5US
Experian Limited
PO Box 8000
Nottingham, NG1 5GX
All the FISA lending companies use one or both of these agencies.
The agencies do not keep 'blacklists' nor do they give any opinion about
whether or not credit should be granted. They do have a duty to keep
information up to date and accurate.
Credit reference agencies keep a wide range of information. This includes
information from the electoral roll (sometimes known as the voters roll) and
records of most county court judgements and bankruptcies. They also retain
information relating to previous and existing credit and a record of
searches made against the file. The lenders share information through the
agencies providing a history of how punctually payments are being made or
have been made. Loan information is usually held on file for 6 years.
Details of the voters roll may be held for much longer. Information about
credit searches is kept for up to two years.
Other Agencies
CIFAS
Reports from CIFAS relating to fraud and fraud avoidance are also available
to its members (most lenders) - these contain information indication that
fraud, or attempted fraud, has been notified by a lender. The information
might not directly relate to you, it might relate to someone who has tried
to impersonate you. Data available to members of CIFAS, may also be used to
help make decisions on motor, household, credit, life and other insurance
proposals for you and members of your household.
CML Repossession Register
The Council of Mortgage Lenders, Repossession Register is available to its
members through the main credit reference agencies. If you have had a
property repossessed or have given it up voluntarily this will show on the
register.
GAIN
A file may also show a 'gone away' marker indicating that a member of the '
Gone Away Information Network' has reported that they cannot trace a
customer who is in arrears with payments. Alternatively, the marker may
indicate a new address which the 'gone away' has been traced to.
HUNTER
Files in this register contain detailed information on applications made and
loans given. It is aimed at tracing fraudsters who use different
combinations of information to obtain credit dishonestly. It checks and
counter checks information given on application forms.
If your broker or lender used any of the above agencies they will be able to
confirm their contact addresses.
All Agencies, Brokers and Lenders
You are able to see what information any of the above hold about you. You
can ask them for a copy at anytime. They must also tell you where the
information was obtained. You will need to write and they may charge a small
fee (£10 maximum). The firm will have to reply within 40 days from receipt
of their fee.
If you wish to see the information contained on a credit reference agency
file you can do so by writing to the relevant agency. The agency must
respond within 7 working days. There is a small fee of £2 required. If your
credit reference file contains information about other people with whom you
have no financial connection or if it contains information which is
incorrect you can ask for the entry to be corrected, removed, or have a note
put on the file explaining why you think the information is wrong. The
agency will not remove correct information.
The Data Protection Commissioner provides a useful leaflet which explains
how to request changes to your credit reference file. The easy to read
leaflet includes examples of letters and details of various actions you may
take to amend a file.
You can obtain copy of the free leaflet by writing to:
No Credit Leaflet, PO Box 99, Nelson, BB9 8GS.
Information is also available at
http://www.informationcommissioner.gov.uk
Collection of personal information
When using our site, you will be asked to provide personal information in
relation to your enquiries about a specific financial or non-financial
product or service. It is on a completely voluntary basis that your are
disclosing your personal information.
Use of personal information
When you submit personal information on this site, you understand and agree
to be solicited by mail, telephone, email or mobile messaging regarding the
products about which you have enquired or regarding any other financial or
non-financial services or products that we, to the best of our knowledge,
believe to be relevant.
In addition to dealing with your enquiry, your personal information will be
used by Complete Finance and associated companies to keep you informed by mail,
telephone, email or mobile messaging about financial or non-financial
services and products which we believe to be relevant to you.
Removal of your personal information
Your personal information is recorded and processed on a fully voluntary
basis. If you no longer want us to keep you informed about services and
products that Complete Finance and associates are offering you can request your
personal information to be removed from our system: please email us at
enquiries @ complete-loans.co.uk with
your full name, address, email and telephone number. We will accordingly
remove your personal information from our system.
If you have any query regarding privacy please email us at:
enquiries @ complete-finance.co.uk
All loan applications will be treated confidentially.
You will never pay any up front fees or be charged for cancelling an
application.
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